- In March of 2009, Skittles changed its homepage into a live Twitter feed of tweets containing the word “Skittles.” This brave experiment created a lot of publicity for Skittles. However, after two days the site became flooded with negative tweets and had to be taken down. What Skittles lacked, however, was an effort to reach out and engage their customers. You can still see a modified Skittles Twitter feed here
- The Ford Fiesta Brand Ambassador Program is another example of Twitter being used by a business. Instead of using cliché auto commercials, Ford has chosen 100 Brand Ambassadors to promote their new car, the Fiesta, through Twitter. The Brand Ambassador’s job is to highlight their experiences with the Fiesta by posting pictures and videos on Twitter and adding in their own perspective as they complete “missions” given by the website. It’s a neat idea where you aren’t being sold a product through traditional advertising. Instead you’re engaging with it socially.
- Best Buy is utilizing Twitter as a customer service outlet. Their main twitter page @bestbuy tweets about news while @twelpforce displays many different employees directly addressing customers who are seeking help in real time. This is definitely an effective way to demonstrate a company’s commitment to customer service.
Search.twitter.com offers a standard search API to allow you to search key words, also with advanced options.
Tweetbeep.com will search and notify you whenever anyone tweets a specific keyword
Twitalyzer.com is a tool that measures and analyzes your brand’s impact on twitter
Special thanks to Persia Tatar, Founder, Social Media Society and Benjamin Weisman, Vice President, Creative Director, MRM Worldwide – Princeton for leading the course and inviting us.
Written by Jeremiah Malina
Edited by Sara Saldi