Bi-Weekly Interview: Jim Ford

Written by Natan Edelsburg
Edited by Sara Saldi

I had the pleasure of sitting down with Jim Ford, talented actor and Chief Web Designer for NYU Steinhardt. Jim has played an essential role in helping the Comm Club begin to re-brand themselves this semester by helping us design a new website. He's also been helping out Steinhardt's Undergraduate Student Government by working with their new social media guru, freshman Jeremiah Malina. More importantly though, Jim was behind Steinhardt's phenomenal new web design, which if you haven't noticed, rolled out this semester. Here's a condensed and edited version of my interview.

How did you start your career as a web developer?

I majored in acting in college. I got my first job as an "HTML Monkey" making travel sites for destinations in the Caribbean.

When did you start working on Steinhardt's Website?

In 2000 the web team consisted of one person. We spent two and a half years building a site for the school. I then left Steinhardt for a bit and went to work for a company called Fractured Atlas, a non-profit that helped provide affordable healthcare for emerging artists, where I served as Director of Member Services. I then ended up coming back to NYU when a new position opened up.

When was the last time the site was redesigned?

We redesigned the site in 2007 when Steinhardt re-branded itself, changing its name to the Steinhardt School of Culture, Education, and Human Development. The problem with the original website was that the site was based more on the design and less on the userability. Using a trackpad with the site was horrible. However, we did introduce a great CMS (Content Management System), which allows departments and student organizations to easily create a page with their content.

What are some of the cool features of the new redesign?

When designing the site we used the mega drop-downs with a limitless options-style designed by expert usability consultant Jakob Nielsen. It lets users click where they want to go as quickly as possible. We also have a great video portal with interviews and lectures. Lastly, we launched our News Portal that features new blogs and happenings around Steinhardt.

Many students prefer to use Gmail as supposed to NYU's Messenger and other intranet features. Do you have any insights why NYU hasn't gone Google?

I'm not positive but it probably has to do with FERPA (Family Educational Rights and Privacy Act) that protects academic records. NYU may not want to give Google access to student's private communication with professors and other students. Another concern may be that they don’t want to sell their student’s attention to Google. It’s true that Google is pretty good about ads with their academic suites, but it could still be a potential issue.

Social Media Society’s Twitter 101 Session

The Social Media Society's first Twitter 101 course took place on Thursday, November 19th, and presented a wealth of information about Twitter, the ever-popular social microblogging platform. The course’s attendees ranged from small business owners to Newsweek employees. The workshop included the basics of Twitter, but focused mainly on the how Twitter can help businesses to connect with their customers and advertise their products. Below are a few case studies that were analyzed during the session:

• In March of 2009, Skittles changed its homepage into a live Twitter feed of tweets containing the word “Skittles.” This brave experiment created a lot of publicity for Skittles. However, after two days the site became flooded with negative tweets and had to be taken down. What Skittles lacked, however, was an effort to reach out and engage their customers. You can still see a modified Skittles Twitter feed here

• The Ford Fiesta Brand Ambassador Program is another example of Twitter being used by a business. Instead of using cliché auto commercials, Ford has chosen 100 Brand Ambassadors to promote their new car, the Fiesta, through Twitter. The Brand Ambassador’s job is to highlight their experiences with the Fiesta by posting pictures and videos on Twitter and adding in their own perspective as they complete “missions” given by the website. It’s a neat idea where you aren’t being sold a product through traditional advertising. Instead you’re engaging with it socially.

• Best Buy is utilizing Twitter as a customer service outlet. Their main twitter page @bestbuy tweets about news while @twelpforce displays many different employees directly addressing customers who are seeking help in real time. This is definitely an effective way to demonstrate a company’s commitment to customer service.

The important thing to keep in mind here is that there is no proven way to use Twitter to market a brand. Twitter is still in a growth stage and brands are experimenting with Twitter to find what works best for them. With that said, the workshop provided us with a lot of tools to measure the traffic of your Twitter. Here’s a few:

Search.twitter.com offers a standard search API to allow you to search key words, also with advanced options.
Tweetbeep.com will search and notify you whenever anyone tweets a specific keyword
Twitalyzer.com is a tool that measures and analyzes your brand’s impact on twitter

Special thanks to Persia Tatar, Founder, Social Media Society and Benjamin Weisman, Vice President, Creative Director, MRM Worldwide – Princeton for leading the course and inviting us.

Written by Jeremiah Malina

Edited by Sara Saldi

Our New Layout!

Hey everyone, hope you like our new blog layout. Our old layout was a standard Blogger template that was a bit too bland for our taste – we wanted something more readable and aesthetically pleasing. We’re hoping to switch to WordPress for the spring semester, but for now we are still here. Special thanks to Jeremiah Malina who helped us with the new blog design. If you have any comments about how it looks let us know at nyucommclub@gmail.com

Jeremiah Malina is a freshman Media, Culture, & Communication major. He is also the Social Media Chairperson for Steinhardt’s Undergraduate Student Government. Feel free to tweet your comments @JJmalina and check out the Steinhardt USG blog at www.nyusteinhardtusg.blogspot.com


Written by Jeremiah Malina

Edited by Sara Saldi